Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need proof of purchase.
To start a return, please contact us at support@emlyworld.com. Returns must be requested and approved before any item is sent back. Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong product, contact us immediately at support@emlyworld.com so we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care items (such as beauty products)
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about a specific product, please contact us.
Exchanges
The fastest way to ensure you receive the item you want is to return your original item (once approved) and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.
Items must be returned in their original condition, unused, with packaging and proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@emlyworld.com.